Privacy Policy

1. Introduction

Logical Front ("we," "our," or "us") understands the importance of privacy and is committed to protecting the personal information of our website visitors, customers, and business contacts. This Privacy Policy describes how we collect, use, store, and protect personal data when you interact with our website at logicalfront.com and our services.

By accessing or using our website, you agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our website or provide us with your personal information.

This policy applies to all visitors regardless of industry — whether you are evaluating our private cloud infrastructure for a healthcare organization, exploring on-premise solutions for a K-12 district, or inquiring about our services for a local government entity.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us through our website — including via our contact forms, consultation requests, newsletter signups, or by sending an email — we collect the information you voluntarily provide. This typically includes your name, email address, job title, company name, phone number, and any details about the IT infrastructure challenges or services you are interested in.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically to help us improve your experience and understand how our site is used. This includes:

• • IP address and approximate geolocation (used only for analytics, never for individual identification)
• • Browser type, operating system, and device information
• • Pages viewed, time spent on pages, and navigation paths through our site
• • Referral source (e.g., search engine, social media, or direct link)
• • Form interactions (which fields were filled, whether a form was submitted)

2.3 Newsletter Subscriptions

If you subscribe to our newsletter or marketing communications, we collect your email address and, when available, your first name for personalization. Subscribers also have the option to provide their company name and industry vertical to receive more relevant content. You may unsubscribe at any time using the link provided in every newsletter email.

3. How We Use Your Information

We use collected information solely for the purposes for which it was provided:

• • To respond to your inquiries and provide the services or information you have requested
• • To personalize your experience on our website and in our communications
• • To analyze website performance and visitor behavior for continuous improvement
• • To send marketing communications you have opted into, including our newsletter and product updates
• • To comply with legal obligations and protect against fraud or misuse of our services

We will never sell, rent, or trade your personal information to third parties for their marketing purposes. This is a firm principle at Logical Front and applies to all contacts, prospects, and customers alike.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our content. Specifically:

• • Analytics cookies — We use Matomo (formerly Piwik) for website analytics. Matomo is a privacy-respecting alternative to Google Analytics. We collect aggregate, anonymized data about page views, bounce rates, and navigation patterns. No individual user is identified without their consent.
• • Mautic marketing automation — When you submit a contact form or subscribe to our newsletter, your information is processed through Mautic, our marketing automation platform. This enables personalized follow-up communications and tracks the effectiveness of our marketing efforts in an aggregate, privacy-compliant manner.
• • Session cookies — We use session cookies to maintain your login state (if applicable) and to remember preferences during your visit.
• • Essential cookies — A small number of cookies are used for basic site functionality, including CSRF protection.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and as required by applicable law:

• • Contact form submissions are retained for up to 36 months after the last interaction, to facilitate continued business communication
• • Newsletter subscriber data is retained until you unsubscribe
• • Website analytics data is retained in aggregate for up to 24 months
• • Customer data is retained for the duration of our business relationship and as required for service delivery
• • Email correspondence is retained for up to 7 years in accordance with business record-keeping practices

When data is no longer needed for these purposes, it is securely deleted or anonymized.

6. Third-Party Processors

We work with a limited number of trusted third-party service providers who process personal data on our behalf. These providers are bound by data processing agreements and are required to maintain appropriate security measures:

• • Mautic — Marketing automation platform for email delivery and campaign management
• • Matomo — Analytics platform for website performance monitoring
• • Email delivery services — Ensuring reliable transmission of our communications
• • Cloud hosting providers — Our website infrastructure is hosted on secure, enterprise-grade cloud platforms

We do not share your personal information with any third party for their own marketing or business purposes. Your data is used exclusively to provide the services and communications you have engaged with.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• • Access — Request a copy of the personal data we hold about you
• • Rectification — Request correction of inaccurate or incomplete personal data
• • Deletion — Request that we delete your personal data from our systems
• • Portability — Receive your data in a commonly used, machine-readable format
• • Withdraw consent — Opt out of marketing communications at any time
• • Lodge a complaint — Contact the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us at info@logicalfront.com or call (801) 203-3141. We will respond to your request within 30 days. For verification purposes, we may ask you to confirm the identity of the request and the specific information you are requesting access to or deletion of.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our infrastructure is built for HIPAA, FERPA, and CJIS-ready environments, with encryption in transit (TLS 1.2+) and at rest, strict access controls, and 24/7 monitoring through our network operations center.

While we take every reasonable precaution to protect your data, no system can guarantee absolute security. We encourage you to use strong passwords and to notify us immediately if you suspect any unauthorized use of your information.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information as soon as possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When significant changes are made, we will notify you via email or through a prominent notice on our website. The "Effective Date" at the top of this policy indicates when the current version was published.

11. Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy or our data practices, please contact us:

• • Email: info@logicalfront.com
• • Phone: (801) 203-3141
• • Mail: Logical Front, 9690 S 300 W, C15, Sandy, UT 84070

We welcome your feedback on this Privacy Policy and will make every effort to address your concerns promptly.